Returns Policy

Customer satisfaction is our priority. We feel confident that the Willa Walker is the highest quality and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or dissatisfaction or your baby just isn’t into it, please contact us prior to returning your Willa Walker.

Non-customised Items are returnable within a 30 day trial period. Please contact if you need to return a product. 

If you ordered a Custom ( laser engraved ) Willa Walker and want to return it please contact us & we will find a solution for each individual case.

Please send returns to the following address:

Playful Nature LLC
Attention: Returns  
1163 Cambridge Street
Novato, CA 94947

We cannot accept C.O.D. deliveries. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx.